Shipping & Return Policy

Domestic Shipping Policy (Mainland USA)

Domestic Shipments on orders of less than $20.00 have a base rate of $3.60. Orders of $20.00 and over qualify for free standard shipping (Qualifying amount must be met after any promotion or discount is applied.) For an additional charge, faster delivery is available via 2nd day Air or Next Day Air service. Shipments to Hawaii, Alaska, Puerto Rico and the Virgin Islands a $4.99 surcharge will be applied. Orders placed after 3:00pm EST do not process until the next business day. Orders received on the weekend (Friday after 3:00pm EST, Saturday & Sunday) will not be processed until Monday afternoon. Our main shipping process is through USPS (United States Postal Service).  Other option are available and can be requested to info@vitathinq.com.


The following chart should assist you in determining when your package will be delivered

 

 
(Contiguous USA)
Service Processing Time Time In Transit Expected Delivery
Ground
1-2 Business Days
2-7 Business Days 3-9  Business Days
2nd Day Air
1-2 Business Days
2 Business Days 3-4  Business Days
Next Day Air
1-2 Business Days
1 Business Days 2-3 Business Days

**Business Days are defined as Monday-Friday (excluding Holidays).


International Shipping Policy

Our international shipping cost varies depending on weight and destination. Total freight costs will be displayed during checkout based upon your items and their destination country. Unless otherwise noted, free shipping offers do not apply to international orders.


We offer fast, reliable shipping via DHL International. In some countries, DHL may also interface with local carriers for the final delivery of your package.


The following international shipping chart should assist you in determining when your package will arrive:

 

 

Country Service Processing Time Time In Transit Expected Delivery
Australia
1-2 Business Days
2-3 Weeks
4-6 Weeks
Canada
1-2 Business Days
2-3 Weeks
2-3 Weeks
Japan
1-2 Business Days
2-3 Weeks
2-3 Weeks
United Kingdom
1-2 Business Days
2-3 Weeks
2-3 Weeks
All Other Countries
1-2 Business Days
4-6 Weeks
4-6 Weeks

 

*Represents all other countries available in our Ship-To list


Important Notice Regarding International Shipments:

There are many country specific laws, regulations and restrictions that may impact our ability to ship your order and your ability to receive it. We recommend you contact your customs office to understand what regulations and restrictions may apply to the items you are ordering. Customs may delay your order or might reject it outright from being delivered based on local laws. In addition, you may incur higher than expected import duties or tariffs, your order may not be deliverable, or customs may quarantine or return your order back to us upon on their inspection.


Any duties, tariffs, or local taxes that may apply to your order are your responsibility.


VitaThinQ, Inc. cannot anticipate or estimate country specific duties, tariffs and taxes that may apply to your order. It is your responsibility to research and understand these fees and pay them once levied.


Our prices do not reflect any of these additional charges. These fees are determined by a local customs office and VitaThinQ, Inc., cannot be responsible for any such fees incurred.


Some products are banned or considered illegal in certain countries. Please check with your local authorities to ensure any products you are shipping are legal and do not require additional permits to receive. Restrictions around items can change from time to time so checking with local authorities on the most current and up-to-date list of items is strongly recommended.


International Customer Addresses

To avoid long delays in delivering your package, or a package being returned to us, please ensure your international address information is correct and includes a telephone number for the delivery carrier to contact you should there be an issue in transit.


International Tracking information

We currently do not provide tracking information for international packages. You will receive a shipping confirmation once your order is processed and shipped by our fulfillment center. Please email us at info@vitathinq.com if your package is taking an extended period of time to be delivered. We will track the package with the carrier to understand the delay.


International Distributor Information

If you are interested in becoming a Distributor of Puritan's Pride outside of the United States please contact us directly. You can send your company information to the following email address and someone will get back to you: info@vitathinq.com.


Lost or Damaged

Please contact Customer Service at 1-954-338-3340, Monday thru Friday  -  9am-5pm EST.


Return A Product

We are proud of the quality of our products and have a 30 day return policy as long as the product seal is still intact and unopened. You can call our Customer Service Department at 1-954-338-3340 to get approval for return or email info@vitathinq.com.


We recommend using UPS or insured mail for these types of returns as we cannot be responsible for items that don't make it back to our warehouse.


Reorder A Product

If you would like to reorder a product you can easily do so by ordering online again.


All sales are final. This means vitathinq.com or essentialmints.com is not responsible for any negligence on the part of the consumer. Prices on this website are subject to change without notice.


This website is a summary of many health and nutritional media publications. It is not intended to cure, treat or prevent any diseases or conditions. As always, please consult your local health specialist before taking any of these listed products or starting any listed programs or procedures on this site.


The products and procedures on this site have not been evaluated by the United States Food and Drug Administration, they are provided to you as a resource only. We are not responsible for any typographical errors. VitaThinq.com or EssentialMints.com will not be held responsible for international orders that never make it past your countries customs office. Please check with your customs office before placing your order. No refunds will be given for items that are seized by your local custom's agents. Prices are subject to change at any time without notice.